Gluten Free Food Reviews

Honest reviews of gluten free products for a tastier life

Oh No! Glutino bagel availability issue!

Posted on | January 28, 2008 | 2 Comments

In response to questions and comments from my readers, I tried to figure out why no one can find our beloved Glutino bagels anywhere, and this is what I found:

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TO: Open Letter to Customers

FROM: Steven Singer, President – The Glutino Food Group

RE: Bagels Availibility Issue

DATE: January 18, 2008

I’m writing to apologize.

All of us at Glutino are incredibly committed to putting “you”, our most valued customers, first. Your letters and calls regarding the lack of availibility of our bagels were taken very seriously and touched all of us profoundly. We understand your frustrations and deeply regret the inconvenience this has caused you.

In the past few months, the demand for our bagels has grown dramatically across North America. As a result, we have not been able to cope adequately with the production constraints this situation has engendered and some of our valued customers have not been able to purchase our bagels. We recognize that this situation is inconsistent with what you’ve come to expect from us, as a leader in the gluten-free industry. But please rest assured that we are working diligently to meet this growing demand which is why we have invested heavily in automating our bagel production line in order to have bagels available as soon as it’s possible.

Please note that we hope to be able to fill orders and have bagels available in stores summer 2008 when our automated bagel production line is up and running. Meanwhile, we are working in a reduced capacity to sustain smaller inventory levels in stores.

At Glutino, our desire is to serve customers’ needs better than anyone else, and our values are honesty and integrity. We are doing everything within our power to be back in stock just as soon as it’s possible. Please visit our site regularly for bagel availibility updates.

Thank you for your understanding and for your continued support.

Steven Singer

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Well, it looks like most of us will have to wait until this summer for their yummy bagels. Boo!

To read the letter at glutino.com, click HERE

Comments

2 Responses to “Oh No! Glutino bagel availability issue!”

  1. Nancy Conway
    February 5th, 2008 @ 4:02 pm

    PLEASE, PLEASE, PLEASE help get those bagels out to all of us! I have NEVER had any gluten free product as wonderful as these!!!!!! It will be nice if we can get them this Summer or SOONER??!! Hope and pray that you are able to quickly set up and get running and increase your productivity in this area. Wish I could help you to expedite these goodies!!!!!

    Thank you Tonssssssssss for such a delicious food product!

    Sincerely,
    A VERY SATISFIED Customer
    P.S.: Please send these wonderful bagels to Better Life Healthfood Store in Springfield, Massachusetts as soon as you are able!)
    THANK YOU, THANK YOU, THANK YOU!!!!

  2. Karen
    February 5th, 2008 @ 4:56 pm

    I agree Nancy- I hope Glutino gets their production up and running very soon! Until then, I wistfully check the frozen foods section every time I shop- just in case. :)

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